Privacy and policy
Website Ownership and Operation
The website https://greenambulance.in, operating under the brand name Green Ambulance, is owned and operated by SOUPRA HEALTHTECH LLP, a Limited Liability Partnership incorporated under the laws of India.
SOUPRA HEALTHTECH LLP operates Green Ambulance as an ambulance aggregation and coordination platform that connects customers with independent ambulance service providers.
Legal Entity: SOUPRA HEALTHTECH LLP
Website: https://greenambulance.in
Registered Office: C/O Soumya B Moglani, G/F, No. 189 A, Narayanapura, Dooravaninagar, Bengaluru North, Bengaluru – 560016, Karnataka, India.
Email: info@greenambulance.in
Phone: +91 8123693276
Unless expressly stated otherwise, references to “Green Ambulance”, “the Website”, “the Platform”, “we”, “our” or “us” in these policies refer to the website greenambulance.in and its owner and operator, SOUPRA HEALTHTECH LLP.
Green Ambulance connects customers with independent ambulance service providers. The ownership and operation of the website by SOUPRA HEALTHTECH LLP does not mean that the LLP owns or operates every ambulance listed, referred or arranged through the platform.
SOUPRA HEALTHTECH LLP (“Company”, “we”, “our” or “us”) operates an ambulance aggregation platform that helps individuals, patients, hospitals, healthcare facilities and other customers connect with ambulance service providers.
We may facilitate ambulance booking requests, lead generation, communication between customers and ambulance operators, booking coordination and related support services.
We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you.
By using our website, mobile application, telephone booking service or other platform services, you acknowledge this Privacy Policy.
2. Information We Collect
Depending on how you use our services, we may collect the following information:
A. Personal Information
Name of the customer or person making the booking.
Mobile number and email address.
Contact details of the person receiving the ambulance.
Billing and payment-related information, where applicable.
B. Booking and Location Information
Pickup and destination addresses.
Location information voluntarily provided for ambulance coordination.
Type of ambulance requested, such as basic life support or advanced life support.
Booking date, time, status and reference number.
Communication records relating to booking requests and customer support.
C. Limited Medical or Emergency Information
Where necessary to coordinate an ambulance request, we may receive limited information such as the patient’s condition, mobility requirements, oxygen requirements or other information voluntarily supplied by the customer or an authorised representative.
Please provide only the information reasonably necessary to arrange the requested service.
D. Technical Information
When you access our website or application, we may collect technical information such as IP address, browser type, device information, approximate location, cookies and website usage data, subject to applicable law and your settings.
E. Ambulance Operator Information
For ambulance service providers, we may collect business names, contact details, service areas, vehicle and service information, relevant registration or licence details, and payment or settlement information where necessary for onboarding and business operations.
3. How We Use Your Information
We may use collected information to:
Receive and process ambulance booking requests.
Connect customers with suitable ambulance service providers.
Share necessary pickup, destination and patient requirements with the assigned operator.
Communicate booking confirmations, availability, estimated charges and status updates.
Process payments, refunds, commissions or other transactions, where applicable.
Respond to enquiries, complaints and customer support requests.
Verify ambulance operators and maintain service records.
Prevent fraud, misuse, unauthorised access and security incidents.
Improve our platform, services and customer experience.
Comply with applicable laws, regulatory requirements and lawful requests from authorities.
We will not use personal information for unrelated purposes without an appropriate lawful basis.
4. Sharing of Information
We may share relevant information with the following parties when necessary:
Ambulance service providers: To assess, accept and fulfil a booking request.
Technology and communication providers: Website hosting providers, customer support systems, messaging providers and other service providers assisting our operations.
Payment service providers: To process payments, refunds and settlements where applicable.
Hospitals or authorised representatives: Where reasonably necessary for the requested ambulance coordination and legally permitted.
Government and law enforcement authorities: Where disclosure is required or permitted by applicable law.
Professional advisers: Lawyers, accountants and auditors where necessary for legitimate business or compliance purposes.
We share only information reasonably necessary for the relevant purpose. Third-party service providers may process information under their own privacy policies and applicable contractual obligations.
5. Independent Ambulance Operators
Our platform may connect customers with third-party ambulance operators. Depending on the booking arrangement, these operators may receive the information required to provide the requested service.
Unless expressly stated otherwise for a particular service, SOUPRA HEALTHTECH LLP acts as an aggregation and coordination platform and does not represent that it owns every ambulance listed or arranged through the platform.
Ambulance operators may independently handle information necessary for providing their services and meeting their legal obligations.
Cookies and Analytics
Our website may use cookies or similar technologies to maintain website functionality, understand traffic, improve performance and protect against fraudulent activity.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where consent is required by law, we will obtain it before using the relevant non-essential technologies.
8. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including booking fulfilment, customer support, accounting, dispute resolution, fraud prevention and legal compliance.
When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable legal retention requirements.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable laws.
The revised version will be published on our website with an updated revision date.