PRIVACY POLICY
Green Ambulance Service
1. Introduction
Green Ambulance Service respects your privacy and is committed to protecting personal information collected through our website and services.
This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, or request ambulance services through our platform.
2. About Green Ambulance Service
The domain greenambulance.in was previously associated with MEDIMILES HEALTHCARE TECHNOLOGIES PRIVATE LIMITED, a company in which the present promoter of Green Ambulance Service was previously a director.
MEDIMILES HEALTHCARE TECHNOLOGIES PRIVATE LIMITED was subsequently voluntarily struck off from the Register of Companies (ROC) and is no longer an operating company.
Following the closure of that company, the greenambulance.in website and its customer-facing activities were transitioned to operate under the Green Ambulance Service brand.
Green Ambulance Service is the current customer-facing brand and business operating this website. The previous association of the domain with MEDIMILES HEALTHCARE TECHNOLOGIES PRIVATE LIMITED does not mean that MEDIMILES currently operates this website or provides the services advertised here.
Green Ambulance Service operates an ambulance service coordination and aggregation platform.
Ambulance services may be displayed under the Green Ambulance Service brand while being fulfilled by independent ambulance operators and service providers.
Business Address: No. 189, Vivekananda Street, Dooravani Nagar, Bengaluru, Karnataka – 560016
GSTIN: 29DHCPP3895Q1Z7
Helpline: 8123693276
Website: https://greenambulance.in
3. Information We Collect
Depending on how you use our website, we may collect:
Contact Information
- Name.
- Mobile number.
- Email address, if provided.
- Communication details.
Service Information
- Pickup location.
- Destination.
- Type of ambulance requested.
- Service date and time.
- Details reasonably necessary to coordinate the service.
Payment Information
Depending on the applicable payment model, we may process or receive information relating to:
- Payment status.
- Transaction references.
- Billing information.
- Refund requests.
- Other details necessary for payment coordination.
Where third-party payment providers are used, they may process payment information according to their own privacy policies.
Technical Information
Depending on the technologies used on our website, we may collect information such as IP address, device and browser information, website usage data, cookies, and similar technologies.
4. How We Use Your Information
We may use personal information to:
- Respond to enquiries and service requests.
- Coordinate ambulance services.
- Connect customers with independent service providers.
- Communicate booking and payment information.
- Process or coordinate payments and refunds, where applicable.
- Provide customer support.
- Improve our website and services.
- Prevent misuse and maintain records.
- Comply with applicable legal requirements.
- Send service-related communications.
We will process personal information for specified and lawful purposes in accordance with applicable law.
5. Sharing Information with Service Providers
To coordinate and fulfil customer requests, Green Ambulance Service may share relevant information with independent ambulance operators and service providers.
This may include:
- Customer name.
- Contact number.
- Pickup location.
- Destination.
- Requested ambulance type.
- Other information reasonably necessary for service coordination.
Services may be displayed under the Green Ambulance Service name, while the information may be shared with the independent operator responsible for fulfilment.
We aim to share information that is reasonably necessary for the relevant purpose and handle personal information in accordance with applicable law.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies for website functionality, security, analytics, and advertising, where applicable.
Where required by law, we will obtain appropriate consent for non-essential cookies or similar technologies.
You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.
7. Data Security
We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online system or transmission method can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service coordination, customer support, payment records, legal obligations, and dispute resolution.
When information is no longer required, we will take reasonable steps to delete or otherwise dispose of it in accordance with applicable law.
9. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including requesting correction of inaccurate information, requesting deletion where legally applicable, and withdrawing consent where processing is based on consent.
You may contact us to submit a privacy-related request. We may need to verify your identity before responding.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technologies, legal requirements, or privacy practices.
Updates will be published on this page with a revised effective date.
11. Privacy Enquiries and Grievances
For privacy-related questions, concerns, or requests, please contact:
Green Ambulance Service
Address: No. 189, Vivekananda Street, Dooravani Nagar, Bengaluru, Karnataka – 560016
Helpline: 8123693276
Email: greenambulance2022@gmail.com
Website: https://greenambulance.in
We will review and respond to privacy-related enquiries in accordance with applicable legal requirements.
17. Applicable Law
This Privacy Policy shall be interpreted in accordance with applicable laws and regulations of India, including relevant data protection and privacy requirements.